{"id":46869,"date":"2024-01-29T07:11:30","date_gmt":"2024-01-29T07:11:30","guid":{"rendered":"https:\/\/graciasport.ee\/test\/support-faq\/"},"modified":"2026-10-11T12:24:56","modified_gmt":"2026-10-11T12:24:56","slug":"support-faq","status":"publish","type":"page","link":"https:\/\/graciasport.ee\/test\/en\/support-faq\/","title":{"rendered":"Support FAQ"},"content":{"rendered":"\n\n
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\n Hinda meie poodi!<\/span>\n <\/div>\n <\/div>\n

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Hero” _builder_version=”4.27.0″ _module_preset=”default” background_enable_image=”off” custom_padding=”16px||16px||true|” custom_padding_tablet=”” custom_padding_phone=”25px||50px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.8″ _module_preset=”default”][et_pb_column _builder_version=”4.27.8″ _module_preset=”default” type=”4_4″][et_pb_menu _builder_version=”4.27.8″ _module_preset=”default” menu_id=”780″ menu_font=”|700|||||||” menu_text_color=”#081030″ menu_font_size=”16px” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_menu][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.24.0″ _module_preset=”default” width=”90%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|desktop” max_width=”1170px” max_width_tablet=”90%” max_width_phone=”90%” max_width_last_edited=”on|tablet” custom_margin=”45px|auto||auto||” custom_padding=”0px||0px||true|” animation_style=”slide” animation_direction=”top” animation_duration=”1500ms” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_font=”|600||on|||||” header_text_align=”left” header_text_color=”#6f1c74″ header_line_height=”1.3em” custom_margin=”-5px||||false|false” custom_margin_tablet=”-15px||||false|false” custom_margin_phone=”-15px||||false|false” custom_margin_last_edited=”on|phone” header_font_size_tablet=”” header_font_size_phone=”25px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Support FAQ<\/h1>\n

[\/et_pb_text][et_pb_divider color=”#6f1c74″ divider_weight=”2px” _builder_version=”4.24.2″ _module_preset=”default” max_width=”50px” module_alignment=”left” custom_margin=”-5px||||false|false” custom_margin_tablet=”-15px||||false|false” custom_margin_phone=”-15px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.3″ _module_preset=”default” width=”90%” max_width=”1170px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ text_line_height=”1em” header_3_font=”|600|||||||” header_3_text_color=”#DF187F” header_3_font_size=”24px” global_colors_info=”{}”]<\/p>\n

We are here for you<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”|300|||||||” text_text_color=”#000000″ custom_margin=”||13px|||” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

If you need help with purchases in our e-shop or you have questions about you order, we are here to help you.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_contact_form email=”info.graciasport@gmail.com” submit_button_text=”Send your message” _builder_version=”4.25.0″ _module_preset=”default” _unique_id=”ece7f553-5b7d-4a95-8407-63940294c544″ form_field_font=”||||||||” custom_button=”on” button_text_color=”#DF187F” button_border_radius=”13px” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”][et_pb_contact_field field_id=”Name” field_title=”Name” _builder_version=”4.24.3″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”E-mail address” field_type=”email” _builder_version=”4.24.3″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”tel” field_title=”Telephone number” fullwidth_field=”on” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Subject” field_type=”text” fullwidth_field=”on” _builder_version=”4.24.3″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ text_line_height=”1em” header_3_font=”|600|||||||” header_3_text_color=”#DF187F” header_3_font_size=”24px” global_colors_info=”{}”]<\/p>\n

Frequently asked Questions<\/h3>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#DF187F” _builder_version=”4.27.8″ _module_preset=”default” border_radii=”on|13px|13px|13px|13px” global_colors_info=”{}”][et_pb_accordion_item title=”How long does it take to send order?” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” open=”on”]<\/p>\n

We are working from 9.00 till 17.00. Text us and if you have any questions. If you wrote after 17.00, please let us maximum 24h for answer. info.graciasport@gmail.com<\/a><\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How long does it take to ship the order?” open=”off” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Usually we send the order within 1-2 working days, sometimes it may take 3 working days, depends of product size.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Are all products available on site?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Yes, everything that is on website, what you can order, the system will limit you, in case you want to order more, than the products are in stock.<\/span><\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is return conditions?” _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

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The customer has the right to return goods purchased from the online store within 14 days of receiving the goods. The returned goods must be unused, undamaged, and in their original packaging. The goods must be returned in the same condition in which they were received by the customer. Gracia Sport does not cover the cost of returning the goods. After receiving and inspecting the returned goods, Gracia Sport will refund the amount paid for the goods in accordance with applicable legislation. If possible, please contact us before returning the goods to arrange the return method. <\/div>\n<\/div>\n<\/div>\n
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To return, send your receipt and a free return form to the e-mail address of the online store: graciasport@gmail.com.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are your delivery options and costs?” _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

**The cost of returning the goods is borne by the buyer. The buyer must return the item within 14 days after receiving the goods. **
The online store has the right to withdraw from the sales transaction and demand the goods back from the buyer, if the price of the goods in the online store is marked significantly lower than the market price of the goods due to an error.
The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer. If the goods purchased from the Online Store have defects, the Online Store will replace the defective goods.
The online store only replaces the product with another; the amount paid for the product is non-refundable.<\/p>\n

To return, send your receipt and a free-form application for a return on e-mail graciasport@gmail.com.
Kohaletoimetamise leht.<\/a> <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are your payment method?” _builder_version=”4.27.8″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Tellimuse eest saab turvaliselt tasuda pangalinkide, pangakaardi, Apple Pay ja Google Pay kaudu, kui vastav makseviis on ostja seadmes saadaval. Makseid vahendab Montonio. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can i get help or ask additional questions?” _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

If you have any questions or need help, you can always contact our customer service. We are here to help you every step of the way. <\/p>\n

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Support FAQWe are here for youIf you need help with purchases in our e-shop or you have questions about you order, we are here to help you.Frequently asked QuestionsWe are working from 9.00 till 17.00. Text us and if you have any questions. If you wrote after 17.00, please let us maximum 24h for answer. […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-46869","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/graciasport.ee\/test\/en\/wp-json\/wp\/v2\/pages\/46869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/graciasport.ee\/test\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/graciasport.ee\/test\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/graciasport.ee\/test\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/graciasport.ee\/test\/en\/wp-json\/wp\/v2\/comments?post=46869"}],"version-history":[{"count":23,"href":"https:\/\/graciasport.ee\/test\/en\/wp-json\/wp\/v2\/pages\/46869\/revisions"}],"predecessor-version":[{"id":53648,"href":"https:\/\/graciasport.ee\/test\/en\/wp-json\/wp\/v2\/pages\/46869\/revisions\/53648"}],"wp:attachment":[{"href":"https:\/\/graciasport.ee\/test\/en\/wp-json\/wp\/v2\/media?parent=46869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}