{"id":46869,"date":"2024-01-29T07:11:30","date_gmt":"2024-01-29T07:11:30","guid":{"rendered":"https:\/\/graciasport.ee\/support-faq\/"},"modified":"2024-10-14T15:47:22","modified_gmt":"2024-10-14T15:47:22","slug":"support-faq","status":"publish","type":"page","link":"https:\/\/graciasport.ee\/en\/support-faq\/","title":{"rendered":"Support FAQ"},"content":{"rendered":"

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Support FAQ<\/h1>\n

[\/et_pb_text][et_pb_divider color=”#6f1c74″ divider_weight=”2px” _builder_version=”4.24.2″ _module_preset=”default” max_width=”50px” module_alignment=”left” custom_margin=”-5px||||false|false” custom_margin_tablet=”-15px||||false|false” custom_margin_phone=”-15px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.3″ _module_preset=”default” width=”90%” max_width=”1170px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ text_line_height=”1em” header_3_font=”|600|||||||” header_3_text_color=”#DF187F” header_3_font_size=”24px” global_colors_info=”{}”]<\/p>\n

We are here for you<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” text_font=”|300|||||||” text_text_color=”#000000″ custom_margin=”||13px|||” locked=”off” global_colors_info=”{}”]<\/p>\n

If you need help with purchases in our e-shop or you have questions about you order, we are here to help you.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_contact_form email=”info.graciasport@gmail.com” submit_button_text=”Send your message” _builder_version=”4.25.0″ _module_preset=”default” _unique_id=”ece7f553-5b7d-4a95-8407-63940294c544″ form_field_font=”||||||||” custom_button=”on” button_text_color=”#DF187F” button_border_radius=”13px” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”][et_pb_contact_field field_id=”Name” field_title=”Name” _builder_version=”4.24.3″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”E-mail address” field_type=”email” _builder_version=”4.24.3″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”tel” field_title=”Telephone number” fullwidth_field=”on” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Subject” field_type=”text” fullwidth_field=”on” _builder_version=”4.24.3″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ text_line_height=”1em” header_3_font=”|600|||||||” header_3_text_color=”#DF187F” header_3_font_size=”24px” global_colors_info=”{}”]<\/p>\n

Frequently asked Questions<\/h3>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#DF187F” _builder_version=”4.25.1″ _module_preset=”default” border_radii=”on|13px|13px|13px|13px” global_colors_info=”{}”][et_pb_accordion_item title=”How long does it take to send order?” open=”off” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

We are working from 9.00 till 17.00. Text us and if you have any questions. If you wrote after 17.00, please let us maximum 24h for answer. info.graciasport@gmail.com<\/a><\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How long does it take to ship the order?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Usually we send the order within 1-2 working days, sometimes it may take 3 working days, depends of product size.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Are all products available on site?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Yes, everything that is on website, what you can order, the system will limit you, in case you want to order more, than the products are in stock.<\/span><\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is return conditions?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” open=”on”]<\/p>\n

The buyer bears the costs of returning the goods. The buyer must return the goods within 14 days after receiving the goods. <\/p>\n

The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer, if the price of the goods in the online store is marked significantly below the market price due to an error.<\/p>\n

The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer. If the goods purchased from the Online Store have defects, the Online Store will replace the defective goods. <\/p>\n

If the product purchased from the online store is defective or unsuitable, the online store will replace it with another product of the same price. The online store will only replace the product with another one, the amount paid for the product will not be returned. <\/p>\n

To return, send your receipt and a free return form to the e-mail address of the online store: graciasport@gmail.com.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are your delivery options and costs?” _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

**The cost of returning the goods is borne by the buyer. The buyer must return the item within 14 days after receiving the goods. **
The online store has the right to withdraw from the sales transaction and demand the goods back from the buyer, if the price of the goods in the online store is marked significantly lower than the market price of the goods due to an error.
The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer. If the goods purchased from the Online Store have defects, the Online Store will replace the defective goods.
The online store only replaces the product with another; the amount paid for the product is non-refundable.<\/p>\n

To return, send your receipt and a free-form application for a return on e-mail graciasport@gmail.com.
Kohaletoimetamise leht.<\/a> <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are your payment method?” _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

We accept different payment method, including credit cards and bank link payments.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can i get help or ask additional questions?” _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

If you have any questions or need help, you can always contact our customer service. We are here to help you every step of the way. <\/p>\n

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